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Frequently Asked Questions

Can I use my own phone?

If your phone is the right kind, why buy another one, right? You can use your own phone if it meets the following specs...

  • Uses GSM (AT&T, T-Mobile, purchased abroad, etc.)
  • world-capable (quad-band, or dual band international)
  • "unlocked" to accept any sim card from any carrier.

Review our phone compatibility chart to see if your phone is compatible.

GSM phones have a SIM card slot, shown above, which lets you put the rangeRoamer sim card in it.

All phones from AT&T and T-Mobile have this slot, but only 4% of phones from Verizon or Sprint do.

How will I be billed?


During checkout, you’ll choose how you want to pay for your usage of airtime while traveling.

  • PREPAID: Pay for minutes in advance, so you know your exact costs as you go.
  • BILL ME LATER: Use as much or little as you want, then we send you a bill by email.

The choice you make is purely a matter of preference. Prepaid lets you budget yourself better, but postpaid lets you avoid having to worry about buying minutes. It’s up to you, and you can change your choice at no charge anytime.

How will people call me?

how will people call me?

rangeRoamer allows you to customize your service so you have the right kind of phone numbers based on your needs.

US Number: You automatically get one of these. It’s toll-free, rings right to your phone, and anyone from the States can call it without hassle. No international dialing required. Pretty neat, huh!

UK Number: You get one of these too. You also receive free incoming calls in 40 countries when called on this.

Local Number in countries of your choice: For an additional charge, you can also pick a local number in different countries. Perfect if you want to appear local wherever you travel!

Where does it work?

how will people call me?

rangeRoamer works in 163 countries and counting. More countries are added all the time. The goal is to let you keep re-using the service no matter where your itineraries take you. You can use it in multiple countries.

Review our rates & coverage page to confirm that service is offered in your countries of travel.

How much is it?

how much is it?

Pricing ranges from $39 to $399 depending on what you pick. More importantly, your per minute rates will be significantly lower than AT&T, Verizon, Sprint, T-Mobile, and other major providers, often times adding up to $200+ dollars in savings per trip!

Are there any ongoing fees?

No. Because there is no contract, there are no ongoing fees in any of our basic consumer packages. If you use the service, you pay. If you don’t use the service, you don’t get billed. So, you can leave your SIM card in a drawer between trips without worrying about ongoing charges.

How fast can I get it?

Free Fedex ground shipping takes 2 to 4 days. Orders received by 3pm CST on business days ship the same day. Refer to this table for express shipping costs:

Shipping Option Cost Time Can I Track My Package?
fedex Fedex Ground FREE 2 to 4 business days, not guaranteed Yes
Fedex 3 Day Air $10.00 3 days, guaranteed Yes
Fedex 2 Day Air $19.00 2 days, guaranteed Yes
Fedex Next Day AM $39.00 Delivered by 10:30AM next business day Yes
usps US Postal Global Priority $19 4 to 6 days international No

Who are you guys, anyway?

rangeRoamer is a division of ChitChat Communications, Inc., which hatched in the Northwestern University Business Incubator program in 2003. Originally a classic dotcom start-up, ChitChat went from hatchling to grown-up in 2007, when it moved to its current downtown Chicago location.

Some current company stats

  • 7th year in business
  • holds a valid FCC Telecommunications license issued by the US government, section 214
  • over 25,000 customers served, many of whom are repeat users.

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